At Fabroc Surfaces, we offer a premium selection of tiles, laminated flooring, engineered wood flooring, and other surface solutions. While customers can explore our products on our website, all purchases are made directly through our showroom or via phone orders.
Since we do not process online payments or automated orders, our return and refund policy is as follows:Unlike online stores, Fabroc Surfaces does not offer direct online purchases. Instead, customers can:
✔ Visit Our Showroom – Explore our wide range of products in person and finalize purchases.
✔ Call for Orders & Assistance – Place orders or inquire about availability through our sales team.
✔ Receive Personalized Consultation – Get expert advice before making a decision.
This approach ensures that every customer selects the right product before purchase, reducing the need for
returns.
We encourage customers to carefully inspect and confirm their purchase before finalizing, as we do not accept returns or refunds once a sale is completed.
Why Are Returns & Refunds Not Accepted?• Customized & Bulk Orders – Many of our products are ordered in specific sizes, colors, and finishes, making
them non-returnable.
• Material Variations – Natural and engineered surfaces may have slight differences in color, texture, or
patterns, which are considered normal.
• Third-Party Handling – Once products leave our showroom, they are the customer’s responsibility, and we
cannot accept returns due to mishandling or improper installation.
To ensure complete satisfaction, we offer:
✅ In-Store Product Inspection – Customers can examine products
in detail before purchase.
✅ Professional Guidance – Our team helps customers choose the best material
for their needs.
✅ Detailed Product Information – All product specifications, finishes, and installation
recommendations are provided upfront. If you have any doubts, we recommend consulting our team before
placing an order.
If you receive a damaged product due to transportation or a manufacturing defect, please report it
immediately:
📌 Inspection at Delivery – Customers should check the product upon receipt and report any
issues within 24 hours.
📌 Verification & Resolution – If the damage is confirmed as a supplier or
transit issue, we will coordinate with the manufacturer for a possible resolution.
📌 No Returns for
Installation Damage – We do not accept returns for products damaged during installation or improper
handling by third-party contractors.
By purchasing from Fabroc Surfaces, customers acknowledge that all sales are final, and returns or refunds
are not accepted. We strongly encourage customers to make informed decisions before purchase.
Thank you for choosing Fabroc Surfaces—your trusted partner in premium surface solutions!
